BooksSitemapBusiness & EconomicsCustomer Relations
Supply chain management by Sunil Chopra, Peter Meindl - 2001 - 457 pages
Surviving The Middle Miles by Darryl Rosen - 2007 - 160 pages
Sustaining Knock Your Socks Off Service by Thomas K. Connellan, Ron Zemke - 1993 - 176 pages
Sustaining Knock Your Socks Off Service by Thomas K. Connellan, Ron Zemke - 1993 - 176 pages
Synchroservice! by Richard Schonberger, Edward M. Knod - 1994 - 279 pages
Take Their Breath Away by Chip R. Bell, John R. Patterson - 2009 - 240 pages
Take Their Breath Away by Chip R. Bell, John R. Patterson - 2009 - 240 pages
Taking care of business by Dick Schaaf, Ron Zemke - 1991 - 127 pages
Taking charge and letting go by Bert Spector - 1995 - 242 pages
Tales of Knock Your Socks Off Service by Kristin Anderson, Ron Zemke - 1998 - 193 pages
Talking with your customers by Michael J. Wing - 1993 - 206 pages
Taming the Search-and-Switch Customer by Jill Griffin - 2009 - 256 pages
Taming the Search-and-Switch Customer by Jill Griffin - 2009 - 256 pages
Tattoo by Rebecca D. Turner, Trafford Publishing - 2006 - 164 pages
Telephone courtesy & customer service by Lloyd C. Finch - 1987 - 64 pages
Telephone Skills for Professionals in Health Care by Ed. D. Leebov, Wendy - 2003 - 62 pages
Telephone Skills for Professionals in Health Care by Wendy Leebov - 2003 - 62 pages
That's Customer Focus! by F. Ray Miller and Laura E. Miller, Laura E. Miller - 2007 - 200 pages
The agenda by Michael Hammer - 2001 - 269 pages
The Amazement Revolution by Shep Hyken - 2011 - 214 pages
The Apple Experience: The Secrets of Delivering Insanely Great Customer Service by Carmine Gallo - 2012 - 234 pages
The Art of Managing Professional Services by Maureen Broderick - 2010 - 288 pages
The Art of Mastering Sales Management by Thomas A. Cook - 2010 - 200 pages
The Best Business Book Period! by Jeff W Albert - 2010 - 126 pages
The Best Service is No Service by Bill Price, David Jaffe - 2011 - 336 pages
The big idea by Robert Jones - 2000 - 214 pages
The Black-White Achievement Gap by Rod PAIGE, Elaine WITTY - 2009 - 240 pages
The Business of Listening by Diane Bone - 2001 - 104 pages
The Buzz by David Freemantle - 2004 - 119 pages
The Buzz by David Freemantle - 2004 - 119 pages
The Celebrity Experience by Donna Cutting - 2010 - 256 pages
The changing face of today's customer by G. Douglas Lipp - 2003 - 253 pages
The citizen and the public agencies by Justice (Society), Philip James Giddings, John Francis Garner, Wyn Grant - 1976 - 106 pages
The Complete Book of Business Success by Byrd Baggett - 2000 - 245 pages
The complete guide to customer service by Linda M. Lash - 1989 - 216 pages
The Complete Guide to Transforming the Patient Experience by Gary Adamson, Sonia Rhodes - 2009 - 143 pages
The Complete Help Desk Guide by Mary Lenz - 1996 - 224 pages
The Complete Help Desk Guide by Mary Lenz - 1996 - 224 pages
The Complete Idiot's Guide to Great Customer Service by Ron Karr - 2003 - 352 pages
The Complete Idiot's Guide to Great Customer Service by Ron Karr, Don Blohowiak - 1997 - 326 pages
The Complete Idiot's Guide to Great Customer Service by Ron Karr, Don Blohowia - 1997 - 326 pages
The complete idiot's guide to winning customer loyalty by Murray Raphel, Neil Raphel, Janis Raye - 2005 - 324 pages
The computer support directory by Bill Adler, Kristy Fraser - 1995 - 295 pages
The Concise Handbook of Management by Jonathan T Scott - 2013 - 282 pages
The Concise Handbook Of Management by Jonathan T. Scott - 2005 - 258 pages
The Constant Customer by Darryl S. Doane, Rose Sloat, Rose D. Sloat - 2008 - 96 pages
The Cornell School of Hotel Administration on Hospitality - 2011 - 448 pages
The Cornell School of Hotel Administration on Hospitality - 2011 - 448 pages
The Cornell School of Hotel Administration on Hospitality - 2011 - 448 pages
The Crm Handbook by Jill Dyché - 2002 - 307 pages
The Crm Pocketbook by David Alexander, Charles Turner - 2001 - 122 pages
The CRM Project Management Handbook by Michael Gentle - 2005 - 240 pages
The Crm Project Management Handbook by Michael Gentle - 2002 - 227 pages
The Customer Comes Second by Hal Rosenbluth, Diane McFerrin Peters - 2002 - 304 pages
The Customer Comes Second by Hal Rosenbluth, Diane McFerrin Peters - 2002 - 304 pages
The Customer Comes Second by Hal Rosenbluth - 1992 - 240 pages
The Customer Connection by John Guaspari - 1988 - 223 pages
The Customer Delight Principle by Timothy L. Keiningham, Terry G. Vavra - 2001 - 192 pages
The Customer Driven Company by Richard C. Whiteley - 1991 - 308 pages
The Customer Is About to Revolt by Jerry A. Mainey - 2002 - 344 pages
The Customer Is About to Revolt by Jerry A. Mainey - 2002 - 344 pages
The customer is always right! by Armen J. Kabodian - 1996 - 153 pages
The Customer Is Boss by John Tschohl - 1993 - 219 pages
The customer is CEO by Forler Massnick - 1997 - 239 pages
The customer is key by Milind M. Lele, Jagdish N. Sheth - 1987 - 260 pages
The customer is key by Milind M. Lele, Jagdish N. Sheth - 1987 - 260 pages
The customer is usually wrong! by Fred Edmund Jandt - 1995 - 211 pages
The Customer Loyalty Solutio by Arthur Middleton Hughes - 2003 - 364 pages
The Customer Loyalty Solution by Arthur Middleton Hughes - 2003 - 364 pages
The Customer Rules by Lee Cockerell - 2013 - 208 pages
The Customer Rules by Lee Cockerell - 2013 - 208 pages
The Customer Service Intervention by Bruce Tulgan - 2003 - 176 pages
The Customer Service Pocketbook by Tony Newby, Sean McManus - 2002 - 103 pages
The customer service rep's survival guide by David Dee - 1989 - 112 pages
The Customer Service Training Tool Kit by Val Gee, Jeff Gee - 2000 - 365 pages
The Customer Service Workbook by Neville Lake, Kristin Hickey, Institute of Directors - 2002 - 223 pages
The Customer Signs Your Paycheck by Frank Cooper - 2009 - 240 pages
The customer-driven company by Richard C. Whiteley - 1991 - 308 pages
The Definitive Guide to Customer Relationship Management (Collection) by V. Kumar, Richard R Hammond, Herb Sorensen Ph.D., Michael R. Solomon - 2012 - 1040 pages
The Designful Company by Marty Neumeier - 2009 - 208 pages
The Diamond Touch by Nate Booth - 1998 - 273 pages
The discipline of market leaders by Michael Treacy, Frederik Derk Wiersema - 1995 - 208 pages
The DNA of Customer Experience by Colin Shaw - 2007 - 166 pages
The Edge Up by June M. Van Klaveren - 2003 - 106 pages
The Effective Manager's Handbook for Customer Service Success by Edward D. Gagnon, Gregory D. Ward - 2001 - 124 pages
The Elusive Lean Enterprise by Gilpatrick, Keith E, Brian Furlong - 2004 - 272 pages
The Entrepreneur's Guide to Customer Development by Brant Cooper, Patrick Vlaskovits - 2010 - 104 pages
The everybody search plan by Steve Anderson, Walter Hailey - 1996 - 102 pages
The executive's guide to customer relationship management by Paul V. Anderson, Arthur D. Rosenberg - 2000 - 204 pages
The Experience Economy by B. Joseph Pine, II, James H. Gilmore - 1999 - 254 pages
The Experience! by Lior Arussy - 2002 - 128 pages
The Experience! by Lior Arussy - 2002 - 128 pages
The Four Stages of Highly Effective Crisis Management by Jane Jordan-Meier - 2011 - 320 pages
The Handling Complaints Pocketbook by Angelena Boden - 2001 - 105 pages
The Hidden Power of Your Customers by Becky Carroll - 2011 - 240 pages
The Hidden Power of Your Customers by Becky Carroll - 2011 - 240 pages
The Hidden Wealth of Customers by Bill Lee - 2012 - 222 pages
The Idea-A-Day Guide to Super Selling and Customer Service by Tony Alessandra, Gary Couture, Gregg Baron - 1992 - 310 pages
The IKEA Edge: Building Global Growth and Social Good at the World's Most Iconic Home Store by Anders Dahlvig - 2011 - 191 pages
The innovation edge by William Barnard, Thomas F. Wallace - 1994 - 180 pages
The innovator's dilemma by Clayton M. Christensen - 2003 - 286 pages
The Innovator's Solution by Clayton M. Christensen, Michael E. Raynor - 2003 - 304 pages
The Intention Economy by Doc Searls - 2012 - 302 pages
The Intimate Supply Chain by David Frederick Ross - 2008 - 304 pages
The Invisible Customer by Brian Clegg - 2000 - 216 pages
The Jalapeno Handshake by Lydia Johnson - 2010 - 194 pages
The Key Account Manager's Pocketbook by Roger E. Jones - 1999 - 112 pages
The Last Link by Gregg Crawford - 2007 - 224 pages
The Lead Ladder by Marcus Schaller - 2007 - 117 pages
The Leadership Book of Numbers 1 by Theo Gilbert-Jamison, Vivian Bright - 2008 - 140 pages
The Loyalty Effect by FREDERICK F AUTOR REICHHELD, Thomas Teal - 1996 - 323 pages
The Loyalty Effect by Frederick F. Reichheld, Thomas Teal - 1996 - 323 pages
The Loyalty Effect by FREDERICK F AUTOR REICHHELD, Thomas Teal - 1996 - 323 pages
The Loyalty Myth by Clive Humby, Edwina Dunn - 2012 - 272 pages
The Managing Customer Service Pocketbook by Andy Cross - 2008 - 108 pages
The market driven organization by George S. Day - 1999 - 285 pages
The market driven organization by George S. Day - 1999 - 285 pages
The Marking Enterprise by Jean-Claude Thoenig, Charles Waldman - 2006 - 241 pages
The Must-Have Customer by Robert Gordman, Armin Brott - 2006 - 310 pages
The Must-Have Customer by Robert Gordman, Armin Brott - 2006 - 310 pages
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company by Joseph Michelli - 2008 - 224 pages
The new pioneers by Thomas Petzinger - 1999 - 302 pages
The New Successful Large Account Management by Robert Bruce Miller, Stephen E. Heiman, Tad Tuleja - 2005 - 224 pages
The Next Available Operator by Mohan Thite, Bob Russell - 2010 - 340 pages
The Nordstrom way by Robert Spector, Patrick D. McCarthy - 2000 - 244 pages
The Nordstrom Way by Robert Spector, Patrick D. McCarthy - 1997 - 256 pages
The Nordstrom way by Robert Spector, Patrick D. McCarthy - 1995 - 244 pages
The One to One Future by Don Peppers, Martha Rogers, Martha Rogers (Ph.D.) - 1997 - 429 pages
The One to One Future by Don Peppers, Martha Rogers, Martha Rogers (Ph.D.) - 1997 - 429 pages
The Optimization Edge: Reinventing Decision Making to Maximize All Your Company's Assets by Stephen Sashihara - 2011 - 288 pages
The Outside-In Corporation by Barbara Bund - 2006 - 339 pages
The Ownership Quotient by James L. Heskett, Earl W. Sasser, Joe Wheeler - 2008 - 225 pages
The Paradox of Excellence by David Mosby, Michael Weissman - 2005 - 224 pages
The People Measurement Manual by David Wealleans - 2003 - 147 pages
The Pocket Guide to the Baldrige Award Criteria by Mark Graham Brown - 2007 - 60 pages
The Privacy Payoff by Ann Cavoukian, Tyler J. Hamilton - 2002 - 332 pages
The pursuit of quality through personal change by Harry I. Forsha - 1992 - 191 pages
The quality revolution by W. Steve Smith - 1994 - 388 pages
The Quest for Loyalty by Fred F. Reichheld - 1996 - 278 pages
The real heroes of business-- and not a CEO among them by Bill Fromm, Leonard A. Schlesinger - 1994 - 337 pages
The Real-Time Contact Center by Donna FLUSS - 2005 - 208 pages
The Real-Time Contact Center by Donna Fluss - 2005 - 208 pages
The Rebel's Guide to Email Marketing by DJ Waldow, Jason Falls - 2012 - 288 pages
The Referral of a Lifetime by Tim Templeton - 2009 - 200 pages
The Referral of a Lifetime by Timothy L. Templeton - 2005 - 144 pages
The Referral of a Lifetime by Timothy L. Templeton, Lynda Rutledge Stephenson - 2003 - 132 pages
The Referral of a Lifetime by Timothy L. Templeton - 1999 - 128 pages
The Relational Enterprise by Ken Cooper - 2002 - 296 pages
The Relationship Advantage by Tom Stevenson, Sam W. Barcus - 2003 - 248 pages
The Relationship Edge by Jerry Acuff, Wally Wood - 2007 - 256 pages
The Relationship Edge in Business by Jerry Acuff, Wally Wood - 2004 - 224 pages
The Relationship Revolution by Larry Hochman - 2010 - 166 pages
The right fit by Clifford M. Gross - 1996 - 244 pages
The Robot Syndrome by John J. Miksa - 2009 - 156 pages
The Satisfied Customer by Claes Fornell - 2007 - 247 pages
The Saturn difference by Vicki Lenz - 1999 - 274 pages
The service advantage by Karl Albrecht, Lawrence J. Bradford - 1990 - 240 pages
The service edge by Ron Zemke, Dick Schaaf - 1990 - 584 pages
The Service Encounter by John A. Czepiel, Michael R. Solomon - 1985 - 338 pages
The Service Pro by Rick Tate, Josh Stroup - 2003 - 98 pages
The Seven Myths of Customer Management by John Abram, Paul Hawkes - 2005 - 236 pages
The simple truth for your business by Alex Brennan-Martin, Larry Taylor - 2004 - 176 pages
The Six Principles of Service Excellence by Theo Gilbert-Jamison - 2005 - 156 pages
The Six Principles of Service Excellence by Theo Gilbert-Jamison - 2005 - 156 pages
The Spirit of Service by Thomas D. Hinton - 1993 - 246 pages
The Stakeholder Strategy by Ann Svendsen - 1998 - 207 pages
The Ten Demandments by Kelly Mooney, Laura Bergheim - 2002 - 266 pages
The Trust Imperative by Roger Dow - 2000
The Truth About What Customers Want by Michael R. Solomon - 2008 - 224 pages
The ultimate CRM handbook by John G. Freeland - 2003 - 353 pages
The Ultimate CRM Handbook by John Freeland - 2003 - 353 pages
The Ultimate Customer Support Executive by Phil Verghis - 2005 - 191 pages
The Ultimate Customer Support Executive by Phil Verghis - 2005 - 191 pages
The Ultimate Online Customer Service Guide by Marsha Collier - 2010 - 256 pages
The Ultimate Online Customer Service Guide by Marsha Collier - 2010 - 256 pages
The Ultimate Question by Fred F. Reichheld - 2006 - 211 pages
The Ultimate Question 2.0 by Fred F. Reichheld, Rob Markey - 2011 - 290 pages
The Ultimate Question 2.0 (Revised and Expanded Edition) by Fred F. Reichheld, Rob Markey - 2011 - 224 pages
The Value Profit Chain by James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger - 2010 - 400 pages
The Visionary Leader by Bob Wall, Robert Wall, Robert Solum, Mark Sobol - 1992 - 256 pages
The World of Customer Service by Pattie Gibson - 2011 - 224 pages
The World of Customer Service by Pattie Gibson-Odgers - 2007 - 224 pages
The world of customer service by Pattie Odgers - 2004 - 208 pages
The Zappos Experience: 5 Principles to Inspire, Engage, and WOW EBOOK by Joseph Michelli - 2011 - 256 pages
Tips on Evaluating & Re-Engineering the Help Desk by Candy F. Drew - 1993 - 136 pages
Total Access by Regis McKenna - 2002 - 252 pages
Total Customer Focus by Chris Stern - 2004 - 112 pages
Total customer satisfaction by Stephanie G. Sherman, V. Clayton Sherman - 1999 - 376 pages
Total customer service by William H. Davidow, Bro Uttal - 1989 - 227 pages
Total Customer Service for Profitability by Lawrence Swaton - 2003
Total Customer Service for Profitability by Larry Swaton, Lawrence Swaton - 2003 - 304 pages
Total Quality Customer Service by Jim Temme - 1994 - 141 pages
Total quality service by Sheila Kessler - 1995 - 161 pages
Tough customers by David Dee - 1994 - 230 pages
Tourist Customer Service Satisfaction by Francis P. Noe, Muzaffer Uysal, Vincent P. Magnini - 2010 - 198 pages
Tracks by Michael J. Capone - 2006 - 152 pages
Treat Your Customers by Bob Miglani - 2006 - 160 pages
Treat Your Customers by Bob Miglani - 2006 - 160 pages
Turn Your Customer On by Kevin Billingsley, Brooke Billingsley - 2006 - 232 pages
Understanding & Managing Customers by Isobel Doole, Peter Lancaster, Robin Lowe - 2005 - 340 pages
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