BooksSitemapBusiness & EconomicsCustomer Relations
Extraordinary Guarantees by Christopher W. L. Hart - 1993 - 184 pages
Fabled Service by Betsy Sanders - 1997 - 144 pages
Fantastic Customer Service Inside and Out - 2002 - 250 pages
Finding the profit in customer satisfaction by Jonathan D. Barsky, Jonathan Barsky - 1999 - 160 pages
First-time customers by Tim Williams, Maureen Astin, John Ditch - 1995 - 161 pages
Fish! by Stephen C. Lundin - 2001 - 112 pages
Fish! For Life with DVD by Stephen C. Lundin - 2003 - 112 pages
Fish! For Life with DVD by Stephen C. Lundin - 2003 - 112 pages
Fish! Sticks by Stephen C. Lundin - 2003 - 144 pages
Fish! Tales by Stephen C. Lundin, John Christensen, Harry Paul, Phillip Strand - 2002 - 192 pages
Fish! Tales by Stephen C. Lundin, John Christensen, Harry Paul, Phillip Strand - 2002 - 192 pages
Fish! Tales with DVD by Stephen C. Lundin, John Christensen, Harry Paul, Philip Strand - 2003 - 190 pages
Five Star Service, One Star Budget by Michael Heppell - 2006 - 128 pages
Focusing on Your Customer by Harvard Business School Press - 2010
Fourth International Conference on Advances in Steel Structures - 2005 - 1400 pages
Free, Perfect, and Now by Robert Rodin, Curtis Hartman - 1999 - 254 pages
From concept to customer by Jack B. ReVelle, Normand L. Frigon, Harry K. Jackson - 1995 - 464 pages
From concept to customer by Jack B. ReVelle, Normand L. Frigon, Harry K. Jackson - 1995 - 464 pages
From Customer Retention to a Holistic Stakeholder Management System by Margit Huber, Susanne OG̕orman - 2008 - 203 pages
Fundamentals of Customer-Focused Management by Joby John - 2003 - 216 pages
Gestion de la relation client by René Lefébure, Gilles Venturi - 2011 - 465 pages
Getting it right! by Philip Weinzimer - 1998 - 340 pages
Give Your Dog a Treat by Arnie Goldberg - 2008 - 92 pages
Global Secret and Intelligence Service - I by Heinz Duthel - 2008 - 407 pages
Global Secret and Intelligence Service - II by Heinz Duthel - 2008 - 406 pages
Global Secret and Intelligence Service - III by Heinz Duthel - 2008 - 422 pages
Global Secret and Intelligence Service - III by Heinz Duthel - 2008 - 422 pages
Go the Extra Mile by Crisp Publications - 1999 - 64 pages
Goodwill Rules by Pierre Breton - 2008 - 192 pages
Gourmet Customer Service by Peter Leppik, David Leppik - 2005 - 134 pages
Gower Handbook of Customer Service by Peter Murley - 1997 - 611 pages
Great Customer Connections by Richard S. Gallagher - 2006 - 239 pages
Great Customer Service for Your Small Business by Richard F. Gerson - 1996 - 202 pages
Great Customer Service for Your Small Business by Richard F. Gerson - 1996 - 202 pages
Great Customer Service on the Telephone by Kristin Anderson - 1992 - 99 pages
Grow Your Business with Google AdWords: 7 Quick and Easy Secrets for Reaching More Customers with the World's #1 Search Engine by Jon Smith - 2009 - 144 pages
Guide to Success With Novell Data Synchronizer by Uwe Carsten Krause - 2011 - 120 pages
Habit by Neale Martin - 2009 - 208 pages
Happy about Customer Service? by Ken Welsh - 2008 - 95 pages
Harry Potter by Susan Gunelius - 2008 - 194 pages
Harvard Business Review On Customer Relationship Management - 2002 - 192 pages
Harvard Business Review on Increasing Customer Loyalty by Harvard Business Review - 2011 - 240 pages
Higher level of service by Ralph Tamper - 2005 - 30 pages
Hiper satisfaccion del cliente / Customer extreme satisfaction by Fernando Gosso - 2010
How to Be a Fierce Competitor by Jeffrey J. Fox - 2010 - 176 pages
How to Be a Fierce Competitor by Jeffrey J. Fox - 2010 - 160 pages
How to Become a Rainmaker by Jeffrey J. Fox - 2001 - 192 pages
How to Become a Rainmaker by Jeffrey J. Fox - 2000 - 192 pages
How to Create Customers As Loyal As Norm Peterson by Michael Synk - 2001 - 64 pages
How to handle claims and returns by Irwin R. Kissel, Ann Kissel Grun - 1973 - 137 pages
How to handle customer complaints by Chris Moore - 1975 - 116 pages
How to Improve Customer Service and Increase Profits by Eden Rosen - 2002 - 109 pages
How to Improve Dining Room Service by Richard Saporito - 2007 - 76 pages
How to Kick Your Customer Service Up a Notch by Rosanne D'Ausilio - 2007 - 150 pages
How to measure customer satisfaction by Nigel Hill, John Brierley, Rob MacDougall - 1999 - 136 pages
How to Really Deliver Superior Customer Service - 1996 - 272 pages
How to Really Deliver Superior Customer Service by John R. Halbrooks - 1995 - 268 pages
How to Say it: Creating Complete Customer Satisfaction by Jack Griffin - 2013 - 272 pages
How to Talk to Customers by Diane Berenbaum, Tom Larkin - 2011 - 224 pages
How to Talk to Customers by Diane Berenbaum, Tom Larkin - 2011 - 224 pages
How to Talk to Customers by Diane Berenbaum, Tom Larkin - 2007 - 224 pages
How to Talk to Customers by Diane Berenbaum, Tom Larkin - 2007 - 224 pages
How to Win Customers and Keep Them for Life by Michael LeBoeuf - 2000 - 221 pages
How to win customers and keep them for life by Michael LeBoeuf - 1989 - 190 pages
How You Do-- What You Do by Bob Livingston, David (Foreword By) Calhoun - 2008 - 282 pages
HR from the Heart by Libby Sartain, Martha I. Finney - 2003 - 253 pages
Hug Your Customers by Jack Mitchell - 2004 - 304 pages
Hug Your Customers by Jack Mitchell - 2004 - 304 pages
Hug Your Customers by Jack Mitchell - 2003 - 304 pages
I Love You More Than My Dog by Jeanne Bliss - 2009 - 224 pages
I'm first by Linda Silverman Goldzimer, Gregory L. Beckmann - 1989 - 233 pages
I.S. at Your Service by L. Paul Ouellette - 1997 - 224 pages
I.S. at your service by L. Paul Ouellette - 1993 - 176 pages
If Disney ran your hospital by Fred Lee - 2004 - 216 pages
If It Wasn't for Customers- by Lee Grant, Ralph Letheren - 2006 - 199 pages
Il servizio al cliente al telefono. Come migliorarlo e raggiungere l'eccellenza by Sherry L. Barrett - 2004 - 112 pages
Il servizio di qualità by Michael Heppell - 2006 - 121 pages
Implementation of total quality management by Rolf E. Rogers - 1996 - 117 pages
Implementing strategic change by Steven H. Hoisington, S.A. Vaneswaran - 2005 - 232 pages
Improving customer service by Albert Gore - 1994 - 27 pages
Improving customer service by Albert Gore - 1994 - 27 pages
Improving Your Measurement of Customer Satisfaction by Terry G. Vavra - 1997 - 490 pages
Improvise This! by Mark Bergren, Molly Cox, Jim Detmar - 2002 - 224 pages
In Pursuit of Profit by Christine Harvey, Bill Sykes - 2001 - 232 pages
In Pursuit of Profit by Christine Harvey, Bill Sykes - 2001 - 232 pages
In the Shoes of the Customer by George Olds - 2006 - 114 pages
In-Store Signage & Graphics by Larry Ruderman, Arthur Ruderman - 1998 - 112 pages
Increasing Revenue From Your Clients by Richard A. Connor, Dick Connor - 1989 - 259 pages
Increasing your sales through customer services by Information Industry Association - 1984 - 294 pages
Indispensable by Joe Calloway - 2005 - 226 pages
Inglés atención al cliente by Alejandra Inmaculada Souto Moure - 2005 - 254 pages
Innovating IT by Lior Arussy - 2005 - 145 pages
Integrated distribution management by Christopher Gopal, Harold Cypress - 1993 - 244 pages
Integrity Service by Ron Willingham - 2005 - 288 pages
Intellectual freedom manual - 2001 - 434 pages
Intelligent enterprise by James Brian Quinn - 1992 - 473 pages
Internal Marketing by William Winston, Dennis J Cahill - 2012 - 164 pages
Internal support services by Elizabeth Miranda, Conference Board - 1996 - 41 pages
Introductory Statistics by Sheldon M. Ross - 2010 - 848 pages
Invisible Profits by Robert Moment - 2007 - 104 pages
Irresistible Businesses by Lynn M. Thomas - 2004 - 216 pages
It's All About Service by Ray Pelletier - 2005 - 240 pages
It's All About Service by Ray Pelletier - 2005 - 240 pages
It's not my department! by Peter Glen - 1992 - 239 pages
Itil Practitioner Support and Restore (Ipsr) All-In-One Help Desk Exam Guide and Certification Work Book; Define, Implement, Manage and Review Service Support with Service Desk, Incident Management and Problem Management by Gerard Blokdijk - 2008 - 263 pages
Japanese retailing by Roy Larke - 1994 - 286 pages
Join the Conversation by Joseph Jaffe - 2008 - 304 pages
Just Enough Crm by Françoise Tourniaire - 2003 - 370 pages
Kaizen strategies for customer care by Patricia Wellington - 1995 - 239 pages
Keeping clients satisfied by Robert W. Bly - 1993 - 275 pages
Keeping Customers by JOHN J AUTOR SVIOKLA - 1993 - 384 pages
Keeping customers happy by Jacqueline Dunckel, Brian Taylor - 1990 - 168 pages
Keeping the customer satisfied by William J. Trimble, Eastman Kodak Company, Robert W. Duncan - 1989 - 120 pages
Keeping the Edge by Dick Schaaf - 1997 - 368 pages
Keeping the edge by Dick Schaaf - 1995 - 358 pages
Knock Your Socks Off Answers by Kristin Anderson, Ron Zemke - 1995 - 143 pages
Knowledge and Value by Solveig Wikström, Richard Normann - 1994 - 149 pages
Knowledge and Value by Solveig Wikström, Richard A Normann - 1994 - 149 pages
L'impresa al servizio del cliente by Jacques Horowitz - 2005 - 256 pages
L'ufficio Per Le Relazioni Con Il Pubblico Negli Enti Locali by Pietro Rizzo - 2006 - 200 pages
La relation de service au coeur de l'analyse économique by Louis Reboud - 1997 - 325 pages
La relation de service au cœur de l'analyse économique by Louis Reboud - 1997 - 325 pages
La Rilevazione Della Customer Satisfaction Negli Enti Locali by Federico Fontana, Marco Rossi - 2005 - 112 pages
Leadership and the customer revolution by Gary Heil, Tom Parker, Rick Tate - 1995 - 290 pages
Leadership Energy (E=mc2) by David Cottrell - 2008 - 112 pages
Lessons from the Links by Elly Valas, Mark Mayberry - 2011
Lessons from the mouse by Dennis Snow - 2008 - 134 pages
Let Their Mouseclicks Do the Walking by Michael R. Solomon - 2010 - 9 pages
Leveraging frontline capability by Stephen J. Garone, Conference Board - 1995 - 30 pages
Linking Customer and Employee Satisfaction to the Bottom Line by Derek R. Allen, Morris Wilburn - 2002 - 238 pages
Lip service by Hal B. Becker - 2001 - 258 pages
Listen Up, Customer Service by David Cottrell, Mark C. Layton - 2001 - 43 pages
Listen Up, Sales and Customer Service by CornerStone Leadership Institute, Mark C. Layton - 2002 - 56 pages
Listening to the Voice of the Customer by Jon Anton, Debra Sue Perkins - 1997 - 152 pages
Listening to the Voice of the Market by R. Eric Reidenbach - 2011 - 205 pages
Lists That Saved My Business by Angel Tuccy, Eric Reamer - 2010 - 232 pages
Love Thy Customer by Rick Brinkman, Rick Kirschner - 2005 - 133 pages
Loyal for Life by John Tschohl - 2005 - 111 pages
Loyalty Myths by Timothy L. Keiningham, Terry G. Vavra, Lerzan Aksoy, Henri Wallard - 2005 - 256 pages
Loyalty Rules by Frederick F. Reichheld - 2003 - 240 pages
Magnetic Service by Chip Bell, Bilijack Bell - 2006 - 169 pages
Magnetic Service by Chip R. Bell, Bilijack R. Bell - 2003 - 169 pages
Making Customers Matter by Fifty Lessons - 2010
Managing and Motivating Contact Center Employees by Malcom Carlaw, Kurt Friedmann, Vasudha Kathleen Deming, Peggy Carlaw - 2003 - 297 pages
Managing Customer Relationships by Don Peppers, Martha Rogers - 2004 - 560 pages
Managing customer relationships by Economist Intelligence Unit, Andersen Consulting - 1998 - 75 pages
Managing Customer Service by Jenny Hayes, Frances Dredge - 1998 - 169 pages
Managing Customer Service Super Series by Institute of Leadership & Institute of Leadership & Mana - 2007 - 99 pages
Managing Customer Service Super Series by Institute of Leadership & Institute of Leadership & Mana - 2007 - 99 pages
Managing Customers for Profit by V. Kumar - 2008 - 320 pages
Managing High-Tech Services Using a CRM Strategy by Donald F. Blumberg - 2002 - 376 pages
Managing Knock Your Socks Off Service by Chip R. Bell, Ron Zemke, Dave Zielinski - 2007 - 232 pages
Managing Knock Your Socks Off Service by Chip R. BELL, Ron ZEMKE - 2007 - 232 pages
Managing Knock Your Socks Off Service by Chip R. Bell, Ron Zemke - 1992 - 210 pages
Managing Knock Your Socks Off Service by Chip R. Bell, Ron Zemke - 1992 - 210 pages
Managing Knock Your Socks Off Service by Chip R. Bell, Ron Zemke - 1992 - 210 pages
Managing Quality Customer Service by William B. Martin - 1989 - 94 pages
Managing Quality Customer Service by William B. Martin - 1989 - 94 pages
Managing Quality Customer Service by William B. Martin - 1989 - 94 pages
Managing Sales Professionals by William Winston, Joseph P Vaccaro - 2013 - 426 pages
Managing Service As a Strategic Profit Center by Donald F. Blumberg - 1991 - 232 pages
Managing service quality - 1990 - 174 pages
Managing the marketing functions by Stewart A. Washburn - 1988 - 371 pages
Managing to keep the customer by Robert L. Desatnick - 1987 - 163 pages
Many Thin Companies by Tony Carter - 2004 - 122 pages
Market-driven management by Frederick E. Webster - 1994 - 319 pages
Marketing by Gilbert D. Harrell - 2008 - 586 pages
Marketing by Gilbert D. Harrell - 2002 - 591 pages
Marketing dei servizi. Casi di studio by Jochen Wirtz, Laura Iacovone, Christopher Lovelock - 2012
Marketing for keeps by Carla B. Furlong - 1993 - 244 pages
Marketing for Rainmakers by Philip M. Fragasso - 2008 - 304 pages
Marketing for Rainmakers by Phil Fragasso - 2008 - 240 pages
Marketing in the Participation Age by Daina Middleton - 2012 - 224 pages
Marketing in the Participation Age by Daina Middleton - 2012 - 224 pages
Marketing Services by Leonard L. Berry - 1991 - 228 pages
Marketing services by Leonard L. Berry, A. Parasuraman - 1991 - 212 pages
Markets of One by James H. Gilmore, B. Joseph Pine, II - 2000 - 210 pages
Mass Customization Information Systems in Business by Thorsten Blecker, Gerhard Friedrich - 2007 - 313 pages
Master Data Management and Customer Data Integration for a Global Enterprise by Alex Berson, Lawrence Dubov - 2007 - 406 pages
Maximizing Call Center Performance by Madeline Bodin - 1999 - 137 pages
Maximizing Call Center Performance by Madeline Bodin - 1999 - 137 pages
Maximizing Lead Generation by Ruth P. Stevens - 2011 - 214 pages
May I Help You? by Jillian Mercer - 2004 - 152 pages
May I Help You? by Jillian Mercer - 2004 - 152 pages
Measure What Matters by Katie Delahaye Paine - 2011 - 272 pages
Measuring and Managing Customer Satisfaction by Sheila Kessler - 1996 - 228 pages
Measuring customer and service profitability by Roger Connell - 1995 - 251 pages
Measuring Customer Satisfaction by Bob E. Hayes - 1998 - 278 pages
Measuring Customer Satisfaction by Richard F. Gerson - 1993 - 112 pages
Measuring customer satisfaction by Bob E. Hayes - 1992 - 165 pages
Measuring Customer Service Effectiveness by Sarah Cook - 2004 - 160 pages
Measuring Up! by Anne Miner - 2008
Medición de la efectividad de la cadena de suministro by Juan F. Flores - 2004 - 99 pages
Meet Your Customers' Needs by Crisp Publications - 1999 - 76 pages
Meet Your Customers' Needs by Crisp Publications - 1999 - 76 pages
Meeting the demands of tomorrow's customers by Diane Palframan, Andrew Tank, Conference Board, Conference Board Europe - 1996 - 22 pages
Methodology for Product Service System Innovation by Cees Van Halen, Carlo Vezzoli, Robert Wimmer - 2005 - 216 pages
Microsoft CRM 3 For Dummies by Joel Scott, David Lee - 2006 - 384 pages
Microsoft sourcebook for the help desk by Microsoft Press, Microsoft Corporation - 1995 - 400 pages
Million Dollar Press Releases by Robert D. Smith, Sr., Robert Smith - 2006
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